Cancellation and Refund Policy

Team Truth subscriptions are billed monthly in advance. The recurring amount is the per-seat price shown at checkout multiplied by the selected number of seats. Stripe sends billing records to the checkout email address.

Customers can cancel through the Stripe customer portal or by emailing Team Truth. Cancellation normally takes effect at the end of the current paid billing period. Access continues until that date and no further renewal is taken.

Monthly subscription fees are normally non-refundable once the billing period begins, and unused time is not normally prorated. We will correct duplicate charges, processing errors and charges that law requires us to refund.

Other requests are reviewed individually, including material service failures reported promptly. This policy does not limit statutory rights that cannot be excluded.

The customer portal configuration determines whether seat changes are immediately prorated or take effect at renewal. That behavior and the corresponding customer-facing wording must be confirmed during legal and billing review before self-service seat changes are enabled.

Stripe may retry failed recurring charges and ask the cardholder to authenticate or update the payment method. Contact Team Truth before initiating a chargeback so that suspected errors can be investigated without affecting legitimate dispute rights.

Email shayne@teamtruth.ai with the organisation name, checkout email, invoice reference and reason for the request. Do not send full card details.